Reach New Heights in Customer Success with Our Success Manager Curriculum!

What makes a happy Salesforce customer? Take the new Success Manager Curriculum in Partner Learning Camp (PLC) in Partner Community, and we’ll share everything we know.

This interactive training series—available only in PLC—aims to boost every customer-facing skill you need, whether you’re a success manager, engagement manager, practice lead, or consultant.

Download the Success Manager Curriculum Guide to preview its courses and resources.

Guide your customer through expert customer-centric discovery, implement and expand Salesforce solutions, drive adoption, and communicate effectively with this extensive curriculum, which covers four essential pillars:

Salesforce Foundations
Get comprehensive foundational knowledge with resources, guidelines, and tools that cover the basics from A to Z. Learn how to:

• Get the most out of the Salesforce ecosystem and collaborate with internal Salesforce teams, other partners in Partner Community, and Trailblazers worldwide.
• Navigate the Salesforce Customer 360 Platform with confidence.
• Engage and work with executive teams.
• Foster diversity and inclusion at work, and work with Talent Alliance to build a diverse ecosystem.

Salesforce CSG Foundations
Get the secrets to customer success with our very own Customer Success Group (CSG), and learn how to:

• Use the Salesforce Professional Services Methodology (SPSM) to implement workshops, consultations, and delivery services for customers.
• Get the most out of Salesforce Success Plans to drive adoption and boost productivity.

Customer Success and Relationship Building
Become your customer’s most trusted advisor with discovery, planning, and collaboration tips and tricks. Learn how to:

• Do customer-centric discovery, have value-based conversations, and apply the methodology of strategic consulting.
• Manage red accounts.
• Map and manage your customer’s journey with journey mapping.
• Negotiate successful renewals.
• Engage your customer by integrating storytelling into your solution strategy.

Managing the Practice
Take your success to the next level. Learn how to:

• Build winning teams with demonstrated methods and strategies.
• Move the goalposts of project success with project margin management.
• Identify and attract customers, and improve your business value with Net Promoter Scores.

Take your customers to new heights by enrolling in the Success Manager Curriculum in PLC! Enroll today!