Service Cloud is the world’s most complete and connected service platform. In fact, it’s the only service platform that consolidates your customer service needs onto one place. From no touch self-service and bots, to low-touch human interactions in the contact center, all the way to high-touch, in-person service in the field. Connecting all of these touchpoints in ONE place helps customers increase efficiency and save costs. The key is scaling service that your customers love.
Service Cloud enables organizations to reduce costs and drive ROI by empowering their teams, from the contact center to the field. It’s critical Salesforce partners scale with automation, personalize engagements with intelligence, and connect across every channel with real-time data. Let’s explore how you can learn the skills needed for Service Cloud and products like Service Cloud Voice, Digital Engagement, Service Cloud Einstein, and Field Service.
Salesforce Days, the premier partner learning event of the year, offers Service Cloud sessions to help you grow your skills. Salesforce Days will help you become implementation ready and prepare for credentials to validate your skills. You’ll be able to demonstrate a deep understanding of intricate product features and can apply use-case expertise to implement effectively.
Let's start with the basics for Service Cloud Consultants
- May 17: What’s new this year with Service Cloud?
- May 17: Salesforce Days Cert Prep - Certified Service Cloud Consultant
- June 22: Service Cloud: IT Service Center Workshop
- June 27: Service Cloud: Knowledge and Self-Service Workshop
Please note: to access the events, you must first register for Salesforce Days. After you register, simply click the bookmark icon next to sessions you want to join. Once you complete bookmarking sessions, export the events to your personal calendar. View step-by-step instructions here.
Dive into Service Cloud Voice
Today you can give all your customers a great phone experience no matter where your agents take calls. With Service Cloud Voice, your telephony is now one with your Salesforce CRM.
- May 7: Start with Service Cloud Voice Credential (1 of 3)
- June 6: Dive Deeper with Digital Engagement Credential (2 of 3)
- July 5: Get Credentialed Service Cloud Voice (3 of 3)
Now, explore Digital Engagement
Reach customers across every digital channel — including mobile messaging, web chat, and more — to provide a seamless service experience all on the #1 platform for service.
- May 10: Start with Digital Engagement Credential (1 of 3)
- May 31: Digital Engagement: What’s New with Messaging?
- June 7: Dive Deeper with Digital Engagement Credential (2 of 3)
- July 6: Get Credentialed - Digital Engagement (3 of 3)
Deliver smarter service with Service Cloud Einstein
Scale customer service with Einstein AI. Make your customers happier and empower agents to be more productive with AI-powered predictions, recommendations, and chatbots on digital channels.
- May 11: Start with Service Cloud Einstein Credential (1 of 3)
- June 8: Dive Deeper with Service Cloud Einstein Credential (2 of 3)
- July 10: Get Credentialed - Service Cloud Einstein (3 of 3)
Take your skills on-to-go, learn Field Service
Boost productivity for your customers’ frontline workforce, lower operating costs, and transform your service experience with an end-to-end field service platform.
- May 15: Start with Field Service Credential (1 of 3)
- June 12: Dive Deeper with Field Service Credential (2 of 3)
- July 11: Get Credentialed - Field Service (3 of 3)
Salesforce Days is the premier partner learning event of the year. Now is the time to grow your Salesforce career. These sessions are designed with you in mind so that you can prepare for credentials and prove your expertise to customers. While on your learning journey, review the technical Service Cloud journeys so you know which courses, curricula, or credential to take next!
If you have any questions, share them in the Salesforce Days Partner Community collaboration group.
